Frequently Asked Questions

Delivery Restrictions: 

During checkout, the delivery cost and estimated timing will be calculated based on your address. If your address or country is not listed in our delivery options, it means we currently are unable to ship to your location. 

Payment Processing Error: 

We accept all major cards. The available payment options will be displayed during checkout. If you experience difficulties when placing your order, please verify that the following details are entered correctly: 

• Credit/debit card number (no spaces) 
• Valid from / expiration date 
• The CVV (three numbers on the back of the card) 
• The billing address matches the address your card is registered to 

Technical Difficulties: 

Occasionally, browser or app glitches can interfere with the ordering process. Ensure your browser is up to date. Clearing your browser's cache or switching to a different device may resolve these issues. 

Promo Codes and Vouchers: 

If you’re unable to apply a promo code or voucher, please check it has not expired and meets the applicable terms. Only one promo code can be used at a time, and discounts cannot be stacked.   

If the issue persists, please reach out to our Customer Service Team for further guidance. However, note that our Support Team is unable to accept payments on your behalf.

Our website reflects the most current stock information. As our warehouse team continually updates inventory, our Customer Service Team cannot provide specific restocking dates, place items on hold, or process orders over the phone. 

• Regular Items: Popular items are typically re-stocked based on demand and supply availability. Check the product page for any information about expected restock dates. 
• Limited Edition Items: Please note that limited edition or seasonal items may not be re-stocked once they have sold out. 
• Sale Items: Sale items are available while supplies last, and all available items are displayed on the website. These items may be excluded from returns and/or exchanges. 

For the latest information, sign up for our email newsletter and keep an eye on social channels for updates. 

If you need to change or cancel your order, please email  us through the Contact page on the website immediately. We process orders as quickly as possible to ensure timely delivery, so it may not be possible to change or cancel your order once it's confirmed.

If your order has been processed, the Customer Service Team will provide you with information about how to return the item. 

Please refer to our Returns page. 

Please allow up to 24 business hours for the tracking information to be updated by our carrier once you receive the Shipment Confirmation. This automatically updates to give you the latest status information for each item. 

If your order contains multiple items, it will typically be shipped once all items are available. Check your order tracking link included in your shipping notification email. It will automatically update, and you will be able to view the status of each item. Sometimes items are shipped separately. 

We apologize for any inconvenience caused by the cancellation of your order. This could be due to one of the following reasons: 

• Billing Information mismatch 
• Invalid Shipping address 
• Order flagged as potential fraud 
• Product out of stock 

Please contact Customer Service for further assistance via our Contact page.

We accept all major cards. The available payment options will be displayed during checkout.

All orders are subject to applicable sales tax. Sales tax is charged on orders shipping to select states in accordance with their local tax ordinances.

Standard processing:  Your merchandise order will ship within 5-7 business days from our distribution center. Standard ground delivery is an additional 4-7 business days in transit with the carrier. 

Important: Orders are processed Monday through Friday, excluding holidays. Orders placed after business hours will be processed on the next business day.

These locations are not eligible for Next Day and Express shipping. All orders will ship by standard delivery.